Situations vary but generally we follow this 4-step process:
Yes, every statement-rendering customer has the online option of reviewing, editing and approving statements prior to printing. This review and approval can be done online at any time, day or night.
Yes, every statement-rendering customer has the option of editing statement content prior to approval and print. This edit process can be done online any time, day or night.
Yes, you may go online, search and select the statement in question, and mark it to be a non-mailed or omitted document.
No, only standard Internet browser technology is required. If you wish to save a copy of a statement to your desktop, you will need a browser capable of reading and printing a PDF.
Yes, we provide full Electronic Bill Presentation and Payment (EBPP) services for your customers that prefer it.
Ozark Mailing Service, operating out of Springfield, Missouri, is one of four privately held companies under the parent company, Mail Communications Group. Sister companies are located in Sioux Falls, South Dakota; Des Moines, Iowa; and Bismarck, North Dakota.
Each operational location has a General Manager, and all locations fall under the management direction of the COO, who reports directly to the President and CEO of the company.
Yes, Ozark Mailing Service currently has the capability to process any size order no matter how big or how small. We provide presort services to support the volume through efficient operations and streamlined workflow.
We have capacity for growth and can process in excess of 2MM pieces of mail per day.
Ozark Mailing Service is currently applying the Intelligent Mail® barcode to all First Class and Standard mail pieces.
Ozark Mailing Service has a number of passive and active quality procedures to support and secure your mail during the entire process, from pickup at your location to induction with USPS. Our uniformed drivers, operating company-owned vehicles, load client mail pieces and transport them for processing. The mail is then unloaded in a secure cargo bay to ensure its security. Security cameras are located internally and externally to monitor activity 24 hours a day, 7 days a week. Finally mail is transferred to receiving where quality control evaluation is conducted.
Delivery Vans and Trucks:
Pre-Employment Screening:
Control Piece Count Sheets:
Inside/Facility Mail Delivery to Mail
Ozark Mailing Service driver routes are meticulously planned to meet client expectations for multiple daily mail pick-ups and to maximize efficiency.
All drivers have documented route sheets, contact numbers and are equipped with company supplied cellular phones for on-demand client and plant contact.
Ozark Mailing Service provides “piece count slips”, which are used by our clients to record the daily total mail count for both letters and flats. This piece count slip is used to verify end-of-day piece counts as part of our quality control process.
Customer perspective:
All mail received by all clients is inducted and presented to USPS the same day it is postmarked.
Isolated exceptions can occur as it relates to client quality failures.